Ordering

Information

Read below for information on payment options, and shipping and return policies for Premier Music Services guitar and equipment sales.

Payment Options

US Customers

  • Certified check / bank check
  • Postal money order
  • Bank wire
  • Credit card (VISA, Mastercard)
  • PayPal
  • Terms (for qualified customers, see below)


International customers

  • Cash (payable to European representative)
  • Bank wire (payable to US or UK bank accounts in US dollars, British pounds sterling or Euros)
  • Certified check / bank check
  • Credit card (VISA, Mastercard)
  • PayPal
  • Terms (for qualified customers, see below)


Sales tax

  • Applies only to retail customers residing in Massachusetts.


VAT/Duty/Customs Charges

  • Payable by consignee upon receipt of goods. We are not responsible for VAT, duty or customs charges.


Accounts

  • Terms are available for qualified buyers. Upon successfully passing credit checks, payment and billing terms will be set up.

Shipping

Merchandise is shipped domestically via Fedex, UPS or the U.S. Postal Service, and internationally via Fedex, BAX/Schencker or other such shipping companies. Shipping costs are in addition to the cost of your guitars or merchandise. If you prefer, you can arrange shipping via your own preferred carrier. Shipping charges paid by Premier Music are non-refundable.

Returns

Merchandise is sold as is. Your expert opinions are welcome, but invalid for any claims of exemption to our policies. Please ask all questions, view all pictures, etc. before purchasing. We do not negotiate price or originality claims after the sale. No exceptions. Just the same, if you find out that the guitar or gear doesn’t work for you, you can return it within 48 hours. Please call for return authorization before shipping any merchandise back. Returned merchandise is shipped at the customer’s cost and must be fully insured. Upon receipt of the merchandise, a refund (less shipping and any other applicable fees) will be issued within 48 hours, subject to a 10% restocking fee. The restocking fees will be waived if the instrument is damaged, or sent incorrectly. ALL dealers will be charged restocking fee on returns for any reason due the the common practice of reselling. Special orders are not returnable.

International Returns

Email or call for return authorization and instructions on where and how to ship the merchandise.